ORMANA stands 100% behind its lines of skin care products and truly believes in customer satisfactions.
We offer 30 days guaranteed returns if for any reason you are not completely satisfied with your purchase. Returns and exchanges can only be processed if our Return/Exchange form is included, and the desired action is specified.
Download our return/exchange form here and include it in your package.
We will be gladly credit your account for the amount of the purchase minus shipping and handling. Customers are responsible for the returns until they are confirmed delivery to us.
In addition, if you ever received a damaged package, and its content is deemed unusable, please kindly notify us within 3 days of the delivery using our online contact us form. Our customer care team will have your claim resolved in a timely manner. To ensure prompt resolution, please retain the damaged item with its original packaging for inspection by the carrier and the damaged items will be replaced or refunded. Please know that a completed customer claim form is required for refund.
Ormana Skin Care will provide return shipping labels as long as the item(s) being returned meet our Return/Exchange Policy.
PLEASE NOTE: Returns and exchanges may take up to 7 business days to be processed.
Only products purchased at myormana.com, or via phone, may be returned for refund or exchange. If you are experiencing an issue with a Ormana product purchased outside of our website, please contact the retail location in which your product was purchased.
If you have questions about returns or exchanges, please contact us by phone at 1.818.821.0307, Monday to Friday, 9 a.m. – 5 p.m. PT , or send us an email at firstname.lastname@example.org
Please see “Return and Exchange Policy” for international returns and exchanges.
We unfortunately cannot provide return shipping labels for international returns or exchanges.
PLEASE NOTE: Only products purchased through myormana.com or via phone or email may be returned for refund or exchange on international orders.